How can we help?
Email support@tr1p.app and we'll get back to you. You can also tap Settings > Contact Support in the app, or "Report an issue" on any trip. Please include your iPhone model, iOS version, and TR1P version.
A drive wasn't recorded
Make sure Location is set to Always in iOS Settings > TR1P, and that Motion & Fitness is allowed. Trips are saved only if they reach 20 mph and are at least 3/4 mile and 2 minutes long. That keeps parking-lot moves and walks out of your feed.
A trip started or ended at the wrong time
TR1P waits for about 90 seconds of steady driving before starting a trip, and for a few minutes parked before ending one, so stoplights and traffic don't split a drive. For full control, tap + and choose "Manually start a trip", then "End trip" when you arrive.
What does "saved" mean?
When a trip ends, TR1P asks Apple Maps how long the fastest route would have taken for the same start, end, and departure time. Finish under that and the difference counts as saved; go over and it counts as lost. Savings come from route and timing choices. Always obey speed limits.
Does TR1P need an account?
No. There's no sign-in and nothing to subscribe to.
Export or delete my data
Go to Settings > Data. "Export trip data" creates a CSV, and "Delete all data" removes your trips, name, and photo from the device. Deleting the app also removes everything.
Battery use
While you're not driving, TR1P uses low-power location monitoring. Full GPS runs only during a detected drive.